Return & Refund Policy
Thanks for shopping at Lust 2 Love. If you are not entirely satisfied with your purchase, we're here to help.
Refunds are only valid for items that arrive damaged and/or defective. We require video proof of attempting to operate the device before return can be processed. At this time we will attempt to troubleshoot to ensure it is not user error. Once we confirm, you will send a return receipt.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it in original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 2 - 7 days, depending on your card issuer's policies.
Exchanges or store credits will be available for items that are returned unused and unopened due to any other reasons besides being damaged.
You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged. Otherwise, shipping costs are nonrefundable.
All deposits for services and products are non-refundable. If the remaining balance is not paid on original agreed date, you forfeit your deposit and your order.
If you have any questions on how to return your item to us, contact us.